Damaged Plants
Live plant condition claims should be submitted within 48 hours of confirmed delivery. Keep the plants, shipping box, packaging, and shipping label while we review the claim.
Customer Support
How can we help?
Get help with an order, shipping issue, damaged plant, cancellation request, refund or replacement question, tax documentation, or another marketplace concern.
Agardeni Marketplace is operated by AGARDENI LLC.
Shipping Problems
If tracking shows a delay, a package appears lost, or a shipment is marked delivered but cannot be found, submit a support request with your order number and tracking details.
Cancellation Requests
Cancellation requests should be submitted within 48 hours of ordering. A cancellation is complete only after Agardeni confirms it.
Customer Guidance
Support Videos
Short support videos will help explain plant inspection, claims, shipping delays, weather considerations, and other common order questions.
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Inspecting Plants on Arrival
How to unpack, inspect, photograph, and report a plant-condition concern.
Video coming soon
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Shipping, Weather & Tracking
What to expect from live plant shipping and what to do when a shipment is delayed.
Video coming soon
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Submitting a Plant Claim
What information and photographs help us review a 48-hour live plant claim.
Video coming soon
Support Request
Tell us what happened
Choose the type of help you need and provide the information requested below. Your request will be stored as an Agardeni support case once the support database connection is enabled.
Carrier Information
USPS & UPS shipment issues
Agardeni gives priority to USPS Priority Mail for standard live plant shipments when practical and may also use UPS 3 Day Select or faster UPS services when appropriate.
Carrier claims and Agardeni live plant claims are separate processes. If you have a shipping issue, submit an Agardeni support request first so we can review the order and tracking information with you.